Shipping Policy

Store Name: Soft Notes
Contact Email: support@softnotes.shop

Thank you for shopping with Soft Notes. Please review our shipping policy below.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation, excluding weekends and U.S. public holidays.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Destinations

We currently ship to:

United States
International destinations (when available at checkout)

Estimated Delivery Times

Delivery times are estimates and may vary depending on location and carrier:

United States (Domestic): 3–7 business days
International Orders: 7–21 business days

Delivery delays may occur due to carrier issues, weather conditions, or customs processing.

Shipping Rates

Shipping charges are calculated and displayed at checkout before completing your purchase.
Any free shipping promotions will be clearly communicated on our website.

Order Tracking

Once your order has shipped, a tracking number will be sent to your email.
Tracking updates may take 24–48 hours to appear in the carrier’s system.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, import taxes, or fees imposed by the destination country.
Soft Notes is not responsible for delays caused by customs clearance.

Incorrect or Incomplete Address

Please ensure that your shipping address is accurate and complete at checkout.
Soft Notes is not responsible for delays, lost shipments, or failed deliveries due to incorrect or incomplete address information provided by the customer.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery time, please contact us at support@softnotes.shop.
We will assist in contacting the shipping carrier and resolving the issue where possible.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery, including photos of the item and packaging.
We will resolve the issue in accordance with our Return and Refund Policy.

Contact Us

For any questions regarding shipping, please contact us at:
📧 support@softnotes.shop